To ensure customer protection our company offers a 14 days money-back guarantee for our downloadable products.
Software products
If you are not satisfied with our products, you have the unconditional right to claim and receive a refund within 14 days after the purchase date. No refund is available after 14 days.
Custom development service
If you claim back your money before our developer starts working on the project the full amount will be reimbursed.
If you claim back your money after our developer has started working on the project, the returned funds are determined by the project manager depending on the progress of the project.
Procedure
A request for a refund must be submitted via our Contact Form.
Please notice that on receiving back your money you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.
We also believe that most of the refunds can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have been faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or the services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.